At Chief® Air Tools, we respect your privacy and strive to be transparent about our data collection and use practices. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our website chieftools.shop or purchase Chief® branded products.
1. Information We Collect
We collect information you voluntarily provide to us, such as through account registration, contact forms, product orders, surveys, reviews, and other interactions. Examples include your name, email address, phone number, billing and shipping addresses, payment card information, and any information in messages you send to us.
As you navigate our Site, we automatically collect information through cookies and similar technologies. This includes technical information about your browser and device, IP address, site activity patterns, dates and times of site visits, pages viewed, referring/exit pages, and clickstream data. We use this data for analytics, security, technical administration and to improve site functionality and your experience.
Our Site may also integrate social media features and widgets like Facebook or Twitter buttons. These features may collect information such as your IP address and browser information, and track your use of these features. Social media features and widgets are operated by the third party company and governed by their privacy policies and terms of use.
2. How We Use Information
The main ways we use your information include:
- Processing orders and managing your account – We use data to identify you, process and fulfill orders, handle returns and exchanges, provide technical support, and keep you informed about orders, products and services.
- Improving products and services – We analyze use patterns and characteristics to better understand our customers and improve our products, services, marketing and operations.
- Security and protection – We use data to monitor suspicious account activity and prevent fraud to protect our customers and business.
- Communications and marketing – We may contact you to notify you about new products or special offers. You can opt out of promotional emails at any time.
- Legal compliance – We use data to comply with legal and regulatory obligations, requests and disclosures.
- With your consent – We use information for purposes that require your consent, such as signing up for an account, subscribing to marketing communications, participating in surveys, contests and forums, reviewing products or interacting on social media.
3. Information Sharing
We will never sell or rent your personal information without your consent. We may share data with third party service providers who help us operate and market our business. This includes payment processors, shipping companies, marketing companies, software vendors and cloud storage providers. We ensure appropriate contracts and controls are in place to protect data when working with third party vendors.
We may also disclose information in special cases, such as to comply with legal requirements, enforce our policies, respond to claims that a posting or other content violates third party rights, or protect anyone’s rights, property or safety.
Information may also be shared if we undergo a business transaction like a merger, acquisition, reorganization, bankruptcy or sale of some or all of our assets. You will be notified of any such transaction and the handling of your information.
4. Data Retention
We retain personal data as long as required to serve you, operate our business effectively, comply with legal obligations, resolve disputes and enforce agreements. Records with business or accounting significance are retained for at least 6 years to comply with tax, accounting and financial regulations.
When personal data is no longer needed, we securely delete or destroy it. Logs and analytics data used for site operations, security and debugging is typically kept for 6 months.
5. Advertising & Analytics
We use Google Analytics, Facebook Pixel and other tools to help us measure traffic and usage trends, serve ads on third party sites, and improve your experience on our Site. These services use cookies, web beacons, tags and similar technologies to collect information about site usage and show you relevant ads.
You can opt out of Google Analytics data collection at any time by downloading the Google Analytics Opt-out Browser Add-on: https://tools.google.com/dlpage/gaoptout
You can opt out of Facebook Pixel data collection and customize ads through your Facebook account settings and privacy controls: https://www.facebook.com/settings?tab=ads
6. Your Privacy Choices & Rights
You have certain choices when it comes to managing your privacy settings and controlling how your information is collected, used and shared.
- You can update account information and preferences in your account settings.
- You can opt out of receiving promotional emails by following unsubscribe instructions in email footers or updating email preferences.
- You can choose whether to receive browser notifications.
- You can choose whether to participate in surveys, contests, forums and interactive features on our Site.
- You can connect with us on social media or choose not to by modifying your account settings on the relevant social media site.
You also have certain rights with respect to the personal data we collect and maintain about you. These include:
- Right of Access – You can request a copy of personal data we hold about you.
- Right of Rectification – You can ask us to update or correct your personal data if inaccurate.
- Right of Erasure – In certain cases, you can request that we delete your personal data.
- Right to Restrict Processing – You can ask us to limit how we process your data in some situations.
- Right to Data Portability – In some cases, you can request a copy of your data for transfer to a third party.
- Right to Object – You can object to some types of processing such as direct marketing.
To make a request under these rights, please contact us using the contact information below. We will consider and respond appropriately to all requests according to applicable laws.
7. Data Security
We utilize appropriate technical and organizational safeguards to protect your data. This includes secure servers, firewalls, encryption, access controls, employee training and updated privacy policies.
While we take reasonable precautions to safeguard data, no website or Internet transmission can be guaranteed 100% secure. We encourage you to take steps to safeguard your information as well, such as choosing a strong password and keeping it private, logging out of your account after use, and closing your web browser when finished browsing.
8. Children’s Privacy
Our Site is intended for adult users only. We do not knowingly collect or use personal data from children under 16 without parental consent. If you believe a child has provided us with information, please contact us so appropriate steps can be taken.
9. International Transfers
We are based in the United States and the information we collect is governed by U.S. law. By accessing our Site or providing information to us, you are transferring information to the U.S. and consenting to that transfer and processing of your data globally.
10. Changes to this Policy
We may occasionally update this Privacy Policy as needed to reflect changes in laws, technology, operations, our business model, and your needs as a customer. We will provide notice of material updates on our website or notify you directly with important changes.
11. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Chief® Air Tools
123 Main St.
Los Angeles, CA 90001
Email: [email protected]
Phone: 1-800-555-5555
Your privacy matters to us. We will always strive to keep your information secure, use it responsibly, and be transparent about the ways we collect, use and share it. Thank you for choosing Chief® Air Tools. We appreciate you as a customer!